Brexit and ALDORR: all questions answered
Ever since 1 January 2021 the United Kingdom is no longer a part of the EU. This means that certain things with regards to orders, shipping and many more has changed.
We understand that, as a customer, you might have questions and want to learn more about what the Brexit means for you as a UK customer. To help you out and answer some of these questions we made a list of frequently asked questions.
1. Aldorr HQ
First things first. You need to know that we are based in the Netherlands. All products we sell are located in our warehouse in the Netherlands. We are not a UK-based company. This means that, ever since the Brexit, in some cases we adhere to EU laws and regulations. With regards to returns, for instance.
2. Shipments
Do you still ship to the UK?
Yes! We are happy to say we still ship our products to the United Kingdom.
3. Orders
What do I have to pay attention to when placing an order?
Basically, placing an order is the same as it always has been. This hasn’t and won’t change. You see something that makes your heart skip a bit, add it to your cart and proceed to the check-out.
All product prices now include VAT, shipping costs and import duties. This means no import duties will be charged to you when your order is delivered.
4. Delivery
What about shipping times?
After placing an order we will ship as soon as possible. After shipment, orders will arrive within 3 to 4 working days.
What happens if you refuse your order?
If you refuse your order upon delivery it means that the shipper will ship your order back to the Aldorr Warehouse.
5. Returns
Can I still return my order and, if so, how do I return it post-Brexit?
If you are not happy with your order you can always return the products you ordered. This hasn’t changed.
6. VAT
Do I have to pay VAT when placing an order?
Yes. All prices on our website include VAT. We will deduct the amount of VAT you paid from your order and pay that to the United Kingdom.
We hope that this brief overview has answered some, or all of your questions. Know that we will do whatever we can to make this transition as smooth as possible for you.